Dispatch Service

Roadside provides emergency roadside assistance anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico and Canada through independent contractors for the convenience of its members.

If you need emergency roadside assistance, simply call the toll-free customer service number listed on your membership card. This number can be reached 24 hours a day, 7 days a week, including holidays. We will arrange to dispatch a service truck to you while you are on the phone.

When you call for dispatch service, be prepared to give the customer service representative the following:

  • Name and membership number
  • Location of the vehicle if known (street address, mile markers, etc.)
  • Nature of the trouble (flat tire, won't start, etc.)
  • Phone number from where you are calling
How it works

1. We will contact the nearest participating service facility and tell you the estimated time of arrival. Most service providers require you or another authorized person to be with the vehicle in order to receive service (unless it is unsafe to do so).

2. When the service truck arrives, present your membership card. The service provider may ask for your driver's license for additional identification.

3. After service is complete, please verify the information on the call slip provided by the service provider and sign it. The Roadside program will pay the service facility directly for covered dispatch charges. You will be responsible for paying the service facility for any charges not covered.

Service Cancellations

If service is no longer needed, please cancel your request for service within 5 minutes of the time you called by calling us back at the toll-free number listed on your membership card.

Availability

We have made every effort to ensure that Roadside emergency roadside assistance can function under all conditions.

However, during extreme weather conditions, there may be some delay before help can reach you. When such situations exist, we ask you to please be patient. If you have a medical emergency, please contact 911.

In some areas, there may not be an available service contractor. In this case, Roadside will issue you an authorization number. The authorization number is required to be eligible for reimbursement. You will have to contact a facility, and we will reimburse you up to $75*

Important

Because all authorized service providers are independent contractors and not agents or employees of Roadside Auto Club can assume no liability for any damage to your vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to the property of a member must be filed against the servicing facility.

Roadside will not accept responsibility for repair, availability, delivery or installation of parts. All parts used and services provided to you by the contractor must be authorized and paid for by you.

* See Roadside Assistance Reimbursement