Roadside Service Limitations

Types of vehicles covered

Roadside offers full road and towing services for all self-propelled, four-wheel vehicles, designed, licensed and used for private, on-road transportation, trucks and motorcycles.

The purpose of the roadside assistance benefit is to provide service in common emergency situations.

Coverage does not include:
  • The cost of parts, replacement keys, labor, tire repair, rental or towing equipment, storage fees or any labor performed at a garage or service facility
  • Service is not covered on vehicles with a gross weight in excess of 2.5 tons, taxis, vehicles used for commercial purposes, camping trailers, travel trailers, mobile homes, or any unit in tow
  • Any form of impound towing or towing assistance by a private citizen, or someone other than a licensed service station or garage will not be covered by the membership
  • Service if member is not with the disabled vehicle. However, don't remain with the vehicle if it is unsafe to do so
  • Towing or service on roads not regularly maintained (including private property)
  • Repeated service calls for a car in need of routine maintenance
  • More than one (1) service per disablement
  • Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicles from unplowed areas, snow banks, snowbound driveways or curbside parking
  • Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places which would be hazardous for service vehicles to reach
  • Installation or removal of snow tires and chains nor dismounting, repairing or rotating tires
  • Charging a weak or dead battery
  • Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing
  • Service for: taxicabs, tractors, boats, trailers, recreational vehicles and trucks, dune buggies, or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles
  • Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s); where required by law
  • Service to vehicle which is not in a safe condition to be towed
  • Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered
  • Delivery or repair of tires
  • Towing of vehicle off a boat dock or marina
  • Service on vehicles used for commercial purposes or using dealer tags
  • Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law
  • Reimbursement for towing charges covered by automobile insurance
  • Towing of vehicles for disposal (i.e., to junk yard)
  • Excessive use of club services is cause for non-renewal or cancellation of membership (see terms and conditions)
Note:

The emergency roadside assistance program is provided by Roadside Auto Club.